Reach the street desk
Write to the canopy desk and a clerk will answer within one working day
The desk of YunCheng TingDou E-Commerce Co., Ltd. reads every message in the order it arrives. Use the form below, or write directly to support@tingdouecom.hair. Clients who prefer the telephone can call +15747971416 during working hours, and visitors are welcome by appointment at the address shown.
Three questions the desk hears most often
How quickly will the desk reply to a written message?
A message that arrives during working hours is read the same day and answered within one working day. A message that arrives after the close of the desk is read on the next working morning and answered the same day where possible. Every message opens a support sheet in a bay, and the reply will quote the bay reference so that the client can follow the matter.
Can I visit the desk without calling first?
The desk asks visitors to call or write ahead so that a seating can be reserved. The canopy has limited space, and a booked sitting means the board is cleared and the relevant support sheet is ready when the client arrives. Walk-in enquiries are still read at the window, but a full conversation is best arranged in advance.
What should I include in my first message?
A short description of the matter, any reference numbers that already exist, and the outcome you hope to reach are enough to open a bay. If there are earlier letters or stock notes, mention them so that the clerk can ask for copies. There is no need to prepare a formal brief before the first contact.